Returns and Cancellations Policy

Last updated: 13 November 2026

Mlockdica Perfume aims to ensure that customers receive the products they ordered in the expected condition.

This Returns and Cancellations Policy explains the conditions under which customers may request an order cancellation, return, replacement, or refund when purchasing through mlockdica.com.

1. Order Cancellations

Customers who wish to cancel an order should contact Mlockdica Perfume as soon as possible.

Cancellation requests may be accommodated if the order has not yet been processed for dispatch or handed over to a delivery provider.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure.

All cancellation requests are subject to order status and applicable consumer protection requirements.

2. Eligibility for Returns

Customers may request a return where a product:

• Arrives damaged.
• Is different from the product ordered.
• Is defective or faulty.
• Is missing essential items included in the purchase.
• Does not meet the applicable requirements under consumer protection law.

Returned products may be subject to inspection to establish the reason for the complaint and determine the appropriate resolution.

3. Perfume and Fragrance Product Conditions

Because perfumes and fragrance products are personal-care items, certain return conditions apply for hygiene and product integrity reasons.

Where a customer changes their mind or no longer wants a product, returns may generally be accepted only where the item remains unopened, unused, and in its original packaging, subject to applicable law.

Products that have been opened, used, damaged through customer handling, or returned without their original packaging may not qualify for a change-of-mind return.

These conditions do not remove a customer’s rights where a product is faulty, damaged, incorrectly supplied, or otherwise eligible for a remedy under applicable law.

4. Reporting Damaged or Incorrect Products

Customers who receive damaged, defective, incorrect, or incomplete products should contact us promptly after delivery.

When submitting a complaint, please provide:

• Your full name.
• Order reference or purchase details.
• A description of the issue.
• Photographs or videos showing the affected product, where available.

This information will help us review the complaint and determine the appropriate next steps.

5. Return Procedure

Before returning any product, customers should contact Mlockdica Perfume to obtain instructions.

The return process generally involves:

1. Contacting our customer service team with the relevant order details.
2. Explaining the reason for the return request.
3. Providing supporting photographs or other information where necessary.
4. Receiving instructions on whether the product should be returned and how to arrange the return.
5. Having the returned product reviewed where inspection is necessary.

Customers should not send products back without first contacting us and receiving return instructions.

6. Refunds

Where a refund is approved, the amount and method of reimbursement will depend on the circumstances of the order and the applicable payment arrangements.

Refunds may be appropriate where:

• An eligible order is successfully cancelled.
• A product is confirmed to be faulty or damaged.
• The wrong product has been supplied and a refund is agreed upon or required.
• An order cannot be fulfilled after payment has been received.
• A refund is otherwise required under applicable law.

Approved refunds will generally be processed through the original payment method where reasonably possible.

The time required for the funds to appear in a customer’s account may depend on the payment provider or financial institution.

Customers will be informed of the refund arrangement once a decision has been made.

7. Exchanges and Replacements

Where a product is confirmed to be damaged, defective, or incorrectly supplied, Mlockdica Perfume may arrange a replacement or another appropriate resolution, depending on product availability and the circumstances of the complaint.

If the original product is unavailable, an alternative resolution may be discussed with the customer.

Any replacement arrangement will be communicated before it is finalized.

8. Return and Delivery Costs

Responsibility for return delivery costs will depend on the reason for the return and the applicable consumer protection requirements.

Where a return is necessary because Mlockdica Perfume supplied an incorrect, damaged, or defective product, the appropriate return and resolution arrangements will be communicated to the customer.

For other return requests, customers may be responsible for applicable return delivery charges where permitted by law.

9. Non-Returnable Circumstances

Subject to statutory consumer rights, the following circumstances may not qualify for a change-of-mind return:

• Products that have been opened or used.
• Products damaged through improper handling after delivery.
• Products returned without prior communication or authorization.
• Products with missing packaging or components where these are necessary for resale or inspection.

This section does not restrict remedies available to customers under applicable law for faulty, misrepresented, or incorrectly supplied products.

10. Contact Us About Returns and Cancellations

For questions about cancellations, returns, replacements, or refunds, please contact Mlockdica Perfume using the details below.

Business: Mlockdica Perfume

Address: 23, Odotei Tsui Avenue, Near Exmas Hotel, Dzorwulu, Accra, Ghana

Phone: 0560781424

Email: dica@mlockdica.com

Website: mlockdica.com