Delivery Policy
Last updated: 13 November 2026
Mlockdica Perfume aims to ensure that customers receive their orders through clearly communicated and properly arranged delivery services.
This Delivery Policy explains how orders are prepared, dispatched, and delivered to customers purchasing products through mlockdica.com.
1. Delivery Locations
Mlockdica Perfume operates from Dzorwulu, Accra, Ghana.
Delivery availability depends on the customer’s location and the delivery arrangements available at the time of purchase.
Customers should contact us to confirm delivery availability for locations outside our regular delivery areas before placing an order.
2. Order Processing
Orders are processed after the required payment has been successfully confirmed.
Processing includes reviewing the order details, confirming product availability, and preparing the purchased items for dispatch.
Processing times may vary depending on order volume, product availability, and business operating arrangements.
Customers may contact us if they require clarification about the status of an order.
3. Delivery Timeframes
Delivery timeframes depend on the customer’s location, the selected delivery arrangement, and the availability of delivery services.
An estimated delivery period may be communicated during the ordering process or when the order is being arranged.
Delivery estimates are not guaranteed and may be affected by circumstances such as traffic conditions, weather, public holidays, logistical disruptions, or other factors outside our reasonable control.
Where a significant delay occurs, customers will be informed where reasonably possible.
4. Delivery Charges
Delivery charges may vary depending on the delivery location, distance, and delivery arrangement.
Any applicable delivery fee will be communicated to the customer before the order is finalized.
Customers are responsible for reviewing the total order amount, including delivery charges, before completing their purchase.
5. Providing Delivery Information
Customers are responsible for providing complete and accurate delivery information when placing an order.
This should include:
- Full recipient name.
- Active phone number.
- Complete delivery address.
- Relevant location details or landmarks where necessary.
Mlockdica Perfume cannot be held responsible for delivery difficulties caused by inaccurate, incomplete, or misleading information supplied by the customer, except where responsibility cannot legally be excluded.
6. Receiving Your Order
Customers should ensure that someone is available to receive the delivery at the agreed location.
Where necessary, the delivery representative may contact the customer using the phone number provided during checkout.
If the customer is unavailable, cannot be reached, or provides an inaccessible delivery location, additional delivery arrangements may be required.
Any additional charges arising from a failed delivery or requested redelivery will be communicated to the customer before further arrangements are made.
7. Inspecting Delivered Products
Customers are encouraged to inspect their orders upon delivery to confirm that the products received correspond with their purchases.
If an order arrives damaged, incorrect, or incomplete, customers should contact Mlockdica Perfume promptly and provide relevant order details and supporting photographs where available.
We will review the complaint and communicate the appropriate resolution in accordance with our Returns and Cancellations Policy and applicable consumer protection requirements.
8. Delivery Delays and Unsuccessful Deliveries
Although we make reasonable efforts to arrange deliveries within communicated timeframes, delays may occur due to circumstances beyond our control.
Where a delivery cannot be completed, we may contact the customer to arrange an alternative delivery time or location.
Customers will be responsible for cooperating with reasonable delivery arrangements and providing accurate contact information.
9. Changes to Delivery Details
Customers who need to change their delivery address or contact details should contact us as soon as possible.
Requests to change delivery information may not be accommodated once an order has been dispatched or handed over to a delivery provider.
Any change that affects the delivery cost or arrangement will be communicated before it is finalized.
10. Contact Information
For delivery enquiries, order updates, or assistance with a delivery issue, please contact Mlockdica Perfume.
Business: Mlockdica Perfume
Address: 23, Odotei Tsui Avenue, Near Exmas Hotel, Dzorwulu, Accra, Ghana
Phone: 0560781424
Email: dica@mlockdica.com
Website: mlockdica.com